Sogang University tops university category in service quality index for 13th straight year

The Korea Times - Nov 9, 2026

Sogang University has ranked No. 1 in the university category for the 13th consecutive year in the Korean Standard-Service Quality Index (KS-SQI) survey conducted by the Korean Standards Association (KSA). The university said it earned an overall score of 86.5 points in this year's survey, maintaining its top position in the category since 2014. It received particularly high scores in accuracy, friendliness and social value. The second-half survey covered 238 organizations across 58 general and platform service industries. The 2026 KS-SQI certification ceremony was held on Wednesday at the Grand Ballroom of Signiel Seoul in Lotte World Tower in southern Seoul. It drew about 200 attendees, including representatives of award-winning organizations. The KS-SQI is a service quality measurement model jointly developed by the KSA and Seoul National University’s Institute of Management Research. Designed to reflect the characteristics of Korea’s service industry and consumers, the index serves as a comprehensive measure of service quality nationwide. Since 2000, the KSA has conducted the surve

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